About our product
Why does my print look slightly different from the listing (e.g. airports, landmarks)?
The maps are generated using data from Mapbox, which occasionally updates or changes map details. These updates are automatic and may cause small differences that are outside of my control.
Will the colors of my poster look exactly the same as on my screen?
Colors may vary slightly due to different monitor settings, but we do our best to ensure they’re as accurate as possible.
Will the poster image look the same across all sizes?
Our product images follow the ISO aspect ratio. For other poster sizes, the proportions may be adjusted to maintain the best visual balance. If you have concerns, feel free to contact us before placing your order.
How do I flatten my poster?
Here are a few easy ways:
- Lay it flat on a clean surface and place heavy books on top. Leave it for 24–48 hours.
- Reverse roll the poster gently (roll it the opposite way around the tube) and secure with a soft band for a few hours.
- Frame it right away! Tthe weight of the frame and glass/acrylic will naturally flatten it out.
Do the prints come with a frame included?
We currently do not offer framed prints to keep our prices affordable. However, we value our customers' needs and are actively working towards offering framing options in the future. Thank you for your understanding.
Personalized Products
Can I see my design before it's printed?
Yes. For personalized items, we send you a proof to review before anything is printed. Your order includes 1-3 free rounds of revisions, so you can ask for changes until it looks right.
What if I want to change something after seeing the proof?
Just reply to the proof email with your changes. Your free revisions cover things like spelling, wording, layout, and photo placement.
Can I cancel after seeing my proof?
Yes. If you cancel after a proof has been sent, we'll refund 60% of the item price. The remaining 40% covers the design work already completed. Once you approve the proof, your order goes into production and can't be cancelled.
What if the proof has a mistake from your side?
We'll fix it at no charge, or give you a full refund if you'd rather cancel.
Can I cancel before a proof is sent?
Yes. You can cancel within 6 hours of ordering, as long as we haven't sent a proof yet. Email info@placesonprints.com with your order number.
How long until I get my proof?
Within 1-2 business days of your order. Production time (4-7 business days for personalized items) starts after you approve your proof.
What happens if I don't approve my custom poster proof?
For custom poster orders, I'll send you a digital proof to review before anything is printed. If I haven't heard back within 5 business days, I'll send you a reminder. If there's still no reply after that, the order will be canceled and refunded at 60% of the item price, which covers the design work already completed. This keeps orders from sitting pending indefinitely.
You're always welcome to reorder once you're ready. Just keep an eye on your inbox (and spam folder) so you don't miss your proof!
Order
Can I add a gift message to my order?
Yes! You can include a gift message during checkout, just keep it under 200 characters.
Do international orders include customs fees or import duties?
International orders may be subject to customs fees or import duties, which are the customer’s responsibility. Please check with your local customs office for details before ordering.
Shipping
Do international orders include customs fees or import duties?
International orders may be subject to customs fees or import duties, which are the customer’s responsibility. Please check with your local customs office for details before ordering.
How are the posters packaged?
Our posters are shipped in triangular kraft boxes (no plastic caps) or stay-flat envelopes for smaller sizes (like 8 × 10 inches).
In Australia, posters are shipped in triangle tube boxes.
Why is my poster rolled so tightly? Will the rolling damage it?
Some of our posters are shipped rolled in sturdy tubes to keep them safe during transit and prevent creases or bends. This can make them look very curled when they first arrive — but don't worry! Rolling is one of the safest ways to ship posters, and any curl is completely temporary. Simply unroll your poster, place it under some flat, heavy objects (like books) for a few hours, and it will flatten out beautifully.
Returns
What happens if my package is returned because I wasn't able to claim it?
If your package was not claimed at the post office and was returned to me, you'll have two options:
If the same package can be redelivered:
You'll need to pay another shipping fee to have it sent again.
If the package cannot be redelivered (for example, if it was damaged or not accepted for return):
You'll need to place a new order.
This situation usually happens when the carrier isn't able to find a safe place to leave the package and brings it to your local post office for pickup.
