Refund policy

Last updated: September 19, 2026

Because our products are printed to order, and many are personalized, we can't accept returns or exchanges for change of mind. We do want you to be happy with your order, so here is how cancellations, damaged items, and digital downloads work.

Cancellations
You can cancel any order, physical or digital, within 6 hours of placing it. To cancel, email info@placesonprints.com with your order number as soon as possible.

After 6 hours, physical orders go into production and can't be cancelled. Digital orders can still be cancelled after 6 hours, but only if the files have not been downloaded.

For personalized items, cancellations after a proof has been sent are refunded at 60% of the item price. Once a proof is approved, the order can't be cancelled.

Damaged items and print errors
If your physical order arrives damaged or with a print error, we'll send a replacement or issue a refund. To qualify, contact us within 14 days of delivery at info@placesonprints.com with:

• your order number
• clear photos showing the damage or error (including the packaging if it was damaged in transit)

You do not need to send the item back. Once we've reviewed your photos, we'll let you know whether we're sending a replacement or refunding you.

Personalized orders and proofs
For personalized items, we create a proof for you to review before printing. Your order includes 1-3 free rounds of revisions. If you decide to cancel after receiving your proof, we'll refund 60% of the item price, and the remaining 40% covers the design work already completed. Once you approve a proof, your order goes into production and can't be cancelled. If the proof contains an error on our part, we'll correct it at no charge or refund you in full.

If we don't receive your approval or a reply within 5 business days of sending your proof (after one reminder), we may cancel the order and refund 60% of the item price.

What isn't covered

• Changes of mind or "not what I expected" on colors, size, or style. Screen colors can differ from print, and small variations in trim or paper finish are normal.
• Mistakes in personalized content that you supplied or approved, such as spelling, names, dates, locations, or low-quality photos. Please check everything carefully before you submit or approve the proof.
• Orders delayed, lost, or returned because of an incorrect or incomplete shipping address.
• Customs duties, import taxes, or fees charged by your country.
  

Digital downloads
Digital files can't be returned once downloaded, so they are non-refundable after download. If you have trouble accessing or opening your files, contact us and we'll help. If a file is faulty and we can't fix it, we'll refund you.

How refunds work
Approved refunds are issued to your original payment method. Please allow 5-10 business days for the money to appear, depending on your bank or card provider. We'll email you when your refund has been processed.

Contact us
Places on Prints
info@placesonprints.com