Last updated: September 19, 2026
Production time
Physical orders are printed to order. Please allow the following production time before your order ships:
For personalized items, we'll email you a proof to review first. Production begins only once you approve it, so replying promptly helps your order arrive sooner.
Estimated delivery times
After production, estimated shipping times are:
| Destination | Shipping time |
|---|---|
| USA | 4-7 business days |
| Canada | 4-7 business days |
| UK | 6-10 business days |
| Australia | 4-10 business days |
| Japan | 4-8 business days |
| Everywhere else | 10-20 business days |
Your total wait is production time plus shipping time. For example, a standard order to the USA would typically arrive within about 7-12 business days of ordering. A personalized order would typically arrive within about 8-14 business days of proof approval. Business days are Monday to Friday, excluding public holidays.
All delivery times are estimates, not guarantees. Delays can happen due to carrier issues, customs processing, weather, or holidays, and we aren't responsible for delays outside our control.
Shipping costs
We offer free shipping on all orders.
Tracking
Once your order ships, you'll receive an email with tracking information where available. If you haven't received tracking after your production time has passed, contact us at info@placesonprints.com.
Multiple items
If you order more than one physical item, they may be produced and shipped separately and could arrive on different days.
Digital downloads
Digital products aren't shipped. You'll receive access to your files by email [or on your order confirmation page] once payment is confirmed, so no shipping time applies.
Shipping address
Please double-check your address at checkout. We can only change an address within 6 hours of placing your order, before production begins. To request a change, email info@placesonprints.com with your order number. We aren't responsible for orders that are lost, delayed, or returned because of an incorrect or incomplete address.
International orders, customs and taxes
International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority or carrier. These charges are the buyer's responsibility, unless stated otherwise at checkout. We don't control these charges and can't predict their amount. Customs processing can also add to delivery times.
Damaged, lost, or incorrect orders
If your order arrives damaged or with a print error, see our Refund Policy for how to report it (within 14 days of delivery). If your order hasn't arrived and tracking shows no movement for an extended period, contact us and we'll look into it with the carrier.
Contact us
Places on Prints
info@placesonprints.com
